Returns and Refunds

At Studio Foon, each ceramic piece is handcrafted with intention, and care. Because of the nature of our small-batch production, we handle returns and refunds a little differently than mass-produced brands.

This policy outlines our approach to change-of-mind returns and damaged items. It does not affect your rights under the New Zealand Consumer Guarantees Act 1993.
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Change-of-Mind Returns

We accept returns on unused, full-priced items within 14 days of delivery.

To be eligible:

• Items must be unused, in original condition, and safely packaged in the original or equivalent protective packaging.
• Proof of purchase is required (e.g., order number or receipt).

To initiate a return, email info@studiofoon.com with:

• Your name
• Order number
• Reason for return

Return shipping is the responsibility of the customer. We recommend using a trackable service.

Please note, due to the fragile nature of ceramics, we cannot accept returns on items that arrive broken.
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Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved, refunds are processed to your original payment method within 5–10 business days.

Note:

• Original shipping costs are non-refundable.
• Refunds are not offered for change-of-mind returns on the following:
  • Sale items
  • Seconds or discounted pieces
  • Workshop bookings (unless canceled within 48 hours of purchase)
  • Gift cards
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Faulty or Damaged Items

We take great care when packaging, but if your item arrives damaged or faulty, please contact us within 48 hours of delivery. Email us with:

• Photos of the item
• Packaging it arrived in
• Your order number

If the item is confirmed as damaged in transit or faulty, we’ll offer a replacement, refund, or repair, depending on availability and the nature of the issue.

Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.